If you are using Outlook for PC or Outlook for Mac, the add-in will be grayed out if the Reading Pane is turned off or hidden. add the add-in in each inbox if you're using multiple inboxes. have the necessary permissions from your email administrators to use third party add-ins in your inbox.Check your Outlook version to ensure it is Click-to-run. Please note: Outlook installed from the Microsoft Store is not compatible with the HubSpot Sales Office 365 add-in. If you're having trouble installing the add-in, make sure you meet the following requirements: Please note: if you're using HubSpot Sales Outlook desktop add-in, check out this article instead. The information below helps with troubleshooting certain issues with the Office 365 add-in.
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